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Marico India

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PNPriya NairSupport Agent (L1)Works the desk. Sees the cases assigned to her, and no others.RMRavi MenonDesk SupervisorSees the whole desk and writes the automations. Cannot approve his own.ADAnita DesaiAutomation ApproverSigns off an automation before it is allowed to run.SIASales IT AdminAdministratorRuns the instance: master data, SLA policies, appearance.

Each is a different person with their own records — the views differ because the permission model differs, not because the screens do.

Sales IT support desk · INR